📱 Citizen App — TN Warriors
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TN Warriors
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Vanakkam, Meenakshi 👋
Kundrathur, Chennai · Voter ID: TN/24/0482811
தமிழ்நாடு அரசு உங்களுக்கு சேவை செய்ய தயாராக உள்ளது
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📍 Kundrathur Booth #12 · ID: TN-2026-004821
Water supply not coming for 3 days
With CMWSSB
Day 2
📍 T.Nagar · ID: TN-2026-003201
Street light not working — Usman Road
Resolved ✓
3 days
Updates for you
💬
WhatsApp update received: "Your water supply complaint TN-2026-004821 has been assigned to CMWSSB Engineer Ramesh. Expected fix by 3 Jun."
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💧 Water Supply
💧 Water
🛣️ Roads
💡 Power
🏥 Health
🎓 Education
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Water supply not coming for 3 days in our street. We are 24 families affected.
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Tap to attach photo or video
1 photo attached
📍 Kundrathur, Chennai — Booth #12 ✓
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Complaint Submitted
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Successfully Submitted!
Your complaint has been registered and will be triaged by the central team within 2 hours.
Complaint ID
TN-2026-004821
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Track My Complaints
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Active complaint
TN-2026-004821
Water supply not coming — Kundrathur
In Progress
📍 Booth #12 · 💧 CMWSSB · Filed: 31 May
31 May 9:42 AM
Complaint submitted by Meenakshi
31 May 11:15 AM
Triaged by Central Team → CMWSSB
31 May 2:30 PM
Assigned to Ramesh (Field Engineer)
Expected: 3 Jun
Site visit & resolution
📍 Field officer is 2.4 km away from your location
Resolved
TN-2026-003201
Resolved ✓
Street light not working — Usman Road
✓ Fixed in 3 days · TNEB
⭐ Rate TNEB's work on this
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C. Joseph Vijay
Chief Minister · All departments
📍 CM Residence, Poes Garden · 044-2345-6789
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Bussy Anand
Home & Revenue Minister
📍 Secretariat Block C · Fri 3PM open
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KA Sengottaiyan
Finance & Education
📍 Secretariat Block A · 044-2345-7890
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Aadhav Arjuna
Sports & PWD Minister
📍 Anna Salai Complex · 044-2456-7890
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IT & AI Ministry
📍 TIDEL Park, Taramani · 044-2567-8901
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Bussy Anand
T.Nagar Constituency, MLA
📍 48, Usman Road, T.Nagar · 📞 044-2434-5678
Walk-in: Fri 3PM–6PM
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Selvam Rajan
Kundrathur Constituency, MLA
📍 12, GST Road, Kundrathur · 📞 044-2679-1234
Walk-in: Sat 10AM–1PM
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Anitha Krishnan
Alandur Constituency, MLA
📍 7, Airport Road, Alandur · 📞 044-2234-5670
Walk-in: Mon & Thu 4PM
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Government Events
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🎙️ CM Vijay Public Meeting
4 Jun · 4PM
📍 Kancheepuram District Ground · Open to all
Scheme delivery announcement. Free bus service from Chennai.
🏥 Free Health Camp
7 Jun · 9AM
📍 Kundrathur Panchayat Hall · Free entry
Blood test, sugar test, eye checkup — all free. Bring Aadhaar.
💰 Scheme Registration Drive
10 Jun
📍 All District Offices · 10AM–5PM
₹2500 women's scheme registration. Bring Aadhaar, bank passbook.
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GO Ms. No. 142 — ₹2500 Women's Aid
Revenue Dept · 15 May 2026
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GO Ms. No. 118 — Free Electricity 200 Units
TNEB · 10 May 2026
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GO Ms. No. 97 — Health Insurance ₹25 Lakh
Health Dept · 2 May 2026
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GO Ms. No. 73 — Tamil Language Policy
General Admin · 28 Apr 2026
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CMWSSB — Water Supply Board
MD, CMWSSB
A. Sundarajan, IAS
CE (North)
Ramesh K.
📞 044-2345
CE (South)
Priya N.
📞 044-2346
Contact for complaints
📞 Helpline: 1916 (24/7)
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📍 Head Office: No.1, Pumping Station Rd, Kilpauk
🕐 Office hours: Mon–Sat, 9AM–6PM
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Opinion Polls
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Your opinion shapes government decisions. All responses are anonymous.
Active poll — from CM Office
Should the ₹2500 women's aid be distributed monthly or quarterly?
Open
Asked by CM Office · 1,84,210 responses so far · Ends 10 Jun
Monthly — easier to plan expenses
68%
Quarterly — larger lump sum is more useful
24%
No preference
8%
Poll — Health Dept
Which primary health issue needs most attention in your area?
Health Dept · 42,180 responses · Ends 15 Jun
Drinking water quality
41%
Primary health centre availability
33%
Medicines out of stock
26%
Closed polls — results
Should Tamil Nadu have free bus service for all women?
3,21,480 votes · Closed 28 May
89% Yes
✅ Govt implemented based on poll results
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Rate This Resolution
✅
TN-2026-003201 · Resolved
Street light fixed — Usman Road, T.Nagar
Handled by TNEB — Electricity Dept · Fixed in 3 days
⭐
Your rating goes directly to TNEB's performance dashboard and CM's weekly report.
Overall — how satisfied are you?
★ ★ ★ ★ ★
4 out of 5 — Good
Rate TNEB on each aspect:
Speed of resolution
Fixed in 3 days
★★★★★
Quality of fix
Is the light working properly now?
★★★★★
Officer behaviour
Was the field officer polite?
★★★★★
Communication
WhatsApp updates on time?
★★★★★
Work done properly but took one extra day than promised…
Anonymous. TNEB sees only the score, not your details.
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Official Announcements
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📌 Pinned — CM Office
🔴 Official
1 Jun 2026
₹2500 Women's Aid — first payment credited on 10 June 2026
First instalment of Kalaignar Magalir Urimai Thogai will be credited to 1.06 crore eligible women's bank accounts. Check your bank on 10 June.
👁 48,21,400 seen
Today — 1 Jun
Infrastructure
10:30 AM
₹500 Cr for rural road reconstruction — all 38 districts
Work orders within 30 days. District-wise details by PWD. Complaints about roads can be submitted through this app.
👁 12,84,100 seen · PWD Ministry
Health
8:15 AM
₹25 lakh health insurance registration — starts 5 June at all govt hospitals
Bring Aadhaar + ration card. No fee. Valid at all govt hospitals and 428 empanelled private hospitals.
👁 8,21,000 seen
This week
Education
29 May
Free AI coaching for TNPSC/UPSC — enrol at tn.gov.in/aicoach
1 lakh seats. Tamil & English medium. Mock tests, video lessons, live doubt sessions.
Transport
28 May
Free bus travel extended to all women above 18 — effective 1 June
Show Aadhaar or voter ID at bus. No token required. All TNSTC and MTC routes.
Agriculture
27 May
Zero-interest crop loan — apply before 30 June at any nationalised bank
Farmers with less than 5 acres eligible. Max ₹3 lakh. Agriculture officers visiting villages from 10 June.
🏛️ Govt Officer App — TN Warriors Admin
9:41📶 🔋
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🚨
SLA Breach Alert: 14 complaints crossed 72-hour limit. Water Supply (8) and Roads (6).
Total Active
1,842
complaints statewide
Resolved Today
247
↑ 18% vs yesterday
Avg Resolution
3.2d
target: 2 days
Citizen Rating
4.1★
out of 5.0
Aging — open complaints
Within 24 hours
486
24–48 hours
312
48–72 hours
186
Breached SLA (72h+)
14
Citizen satisfaction — live
😊
67%
Happy
😐
18%
Neutral
😠
15%
Unhappy
⭐
4.1
Avg rating
View full ratings & poll results →
1-click reminders
Send reminder to department heads for SLA breaches
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Dashboard
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Triage
18
📊
Analytics
⋯
More
Unassigned (18)
Assigned (34)
Escalated (5)
Needs triage — incoming
📍 Kundrathur · 💧 Water · 9:42 AM today
Water supply stopped 3 days — 24 families affected
📍 Porur · 🛣️ Roads · 8:15 AM today · 📷 2 photos
Large pothole near school — children at risk
📍 Ambattur · 💡 Electricity · Yesterday 6PM
Power outage affecting entire street since yesterday
SLA breached — needs attention
📍 Guindy · 💧 Water · 4 days old 🚨
No water for 4 days — senior citizen alone
SLA Breached
🏠
Dashboard
📋
Triage
📊
Analytics
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Analytics & Reports
This Week
This Month
Q1 2026
Complaints by category
482
Water
318
Roads
241
Power
182
Health
128
Edu
98
Other
Complaint heatmap — Chennai districts
T.Nagar
142
Kundrathur
98
Porur
76
Ambattur
54
Guindy
42
🔴 High · 🟠 Medium · 🟡 Low · 🟢 Very Low
Department scorecard
💧
CMWSSB
Water Supply · Avg: 2.1 days
4.2★
citizen rating
🛣️
Highways Dept
Roads · Avg: 4.8 days
3.1★
citizen rating
💡
TNEB
Electricity · Avg: 1.4 days
4.6★
citizen rating
🏥
Health Dept
Health · Avg: 5.2 days
2.8★
citizen rating
Weekly report — auto-sent to
👑 CM Vijay — Executive summary
📋 Chief Secretary — Full report
🏛️ All Dept IAS Officers — Dept-wise
💼 Ministers — Portfolio report
Every Monday 8AM · Auto-generated · PDF + WhatsApp
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Dashboard
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Triage
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Analytics
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Admin features
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Escalation
Auto & manual
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Post-Resolution
Call center
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Manage Users
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Top Performers
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Dept Dashboard
Aging by dept
⭐
Ratings & Polls
Citizen feedback
⚙️
Settings
SLA, alerts
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Dashboard
📋
Triage
📊
Analytics
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More
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Escalation Management
Escalation rules (configurable)
24 hours — Auto-remind dept head
WhatsApp + in-app notification
48 hours — Escalate to IAS officer
Auto-assigned, dashboard flagged
72 hours — Escalate to Minister
SLA breach · Daily CM report
7 days — CM office intervention
Auto-flag in weekly summary
Currently escalated
📍 Guindy · 💧 Water · 4 days 🚨
No water — senior citizen alone
Escalated to → Revenue Minister
📍 Ambattur · 🛣️ Roads · 5 days 🚨
Pothole causing accidents daily near school
Escalated to → PWD Minister
‹
Post-Resolution Call Center
📞
Automated calls go out 24 hrs after resolution to verify citizen satisfaction.
Pending verification calls
📞
Meenakshi · TN-2026-003201
Street light fixed · Usman Road
📞
Rajan · TN-2026-002890
Road pothole filled · Porur
📞
Sundari · TN-2026-002456
Water restored · Guindy
Call outcomes — today
Satisfied — Issue fully resolved
182
Partially resolved — needs follow-up
24
Not resolved — re-opened
8
No answer — retry tomorrow
41
‹
User Management
🔐
All logins are OTP-based. No passwords. Permissions are role-based.
Dept: CMWSSB — 12 users
AS
A. Sundarajan
MD, CMWSSB · Full access
Admin
RK
Ramesh Kumar
CE North · View + Assign
Officer
PN
Priya Nair
Field Engineer · Field access
Field
Add new staff member
+91 XXXXX XXXXX
Officer — View + Assign + Close
Select department…
‹
Best Performers
This Month
This Quarter
By Dept
🏆 Top officers — fastest resolution
1
RK
Ramesh Kumar
CMWSSB · 248 closed · Avg 1.2 days
🏅 Gold
2
SN
Suresh N.
TNEB · 201 closed · Avg 1.4 days
🥈 Silver
3
AK
Anitha K.
Highways · 178 closed · Avg 2.1 days
🥉 Bronze
🏆 Best department — citizen rating
1
💡
TNEB
Electricity · 4.6★ avg rating
2
💧
CMWSSB
Water · 4.2★ avg rating
‹
Dept-wise Aging Dashboard
💧 CMWSSB
🛣️ Highways
💡 TNEB
🏥 Health
CMWSSB — Water Supply Board
Total Open
482
SLA Breached
8
Avg Age
2.1d
Rating
4.2★
Aging breakdown
< 24 hrs
248
24–48 hrs
142
48–72 hrs
84
72h+ (SLA breach)
8
Quick action
‹
Citizen Ratings & Poll Results
All Depts
💧 CMWSSB
🛣️ Highways
💡 TNEB
Overall citizen satisfaction — statewide
4.1
★★★★★
8,42,140 ratings
5★
38%
4★
29%
3★
18%
2★
9%
1★
6%
😊
67%
Satisfied
😐
18%
Neutral
😠
15%
Dissatisfied
Department ratings comparison
💡
TNEB — Electricity
4,21,840 ratings · Avg 1.4 days resolution
4.6★
↑ Best
💧
CMWSSB — Water
2,18,420 ratings · Avg 2.1 days
4.2★
Good
🏥
Health Dept
84,210 ratings · Avg 3.2 days
3.4★
↔ Avg
🛣️
Highways — Roads
1,18,210 ratings · Avg 4.8 days
2.8★
↓ Low
Quality of closure — aspect ratings
Speed of resolution
★★★★★
3.9
Quality of fix
★★★★★
4.2
Officer behaviour
★★★★★
3.7
WhatsApp communication
★★★★★
4.6
Active opinion polls — results
Should ₹2500 aid be monthly or quarterly?
1,84,210 citizens voted · Ends 10 Jun
Monthly — easier to plan68%
Quarterly — larger lump sum24%
No preference8%
→ Recommendation to CM: Implement monthly distribution (68% mandate)
Primary health issue in your area?
42,180 citizens voted · Ends 15 Jun
Drinking water quality41%
PHC availability33%
Medicine stock26%
→ Action needed: Water quality complaints match CMWSSB issue data
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